Provide an example of when you went above and beyond for a customer or co-worker?

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A Guide to Behavioral Interview Questions

Behavioral interviewing has become a popular way for employers to assess job candidates. This type of interviewing is based on the premise that past behavior is the best predictor of future behavior. During a behavioral interview, the interviewer will ask questions designed to explore past experiences related to the job you are applying for. Understanding how this type of interviewing works and what types of questions you may be asked can help you prepare for your next interview.

Answering “Tell Me About a Time You Went Above and Beyond” | The Muse

What Is Behavioral Interviewing?

behavioral interview questions is based on the belief that past behavior is the best predictor of future behavior. This means that rather than asking candidates hypothetical or situational questions, an interviewer will ask them about specific instances in their past where they have demonstrated certain behaviors or skills relevant to the job they are applying for. For example, if you are applying for a customer service position, an interviewer might ask about a time when you had to deal with an angry customer and how you handled it. By focusing on specific examples from your past, an interviewer can get a better sense of how you might respond in similar situations in the future.

Types of Behavioral Interview Questions

Behavioral interviewers typically use four different types of questions during an interview: competency-based, problem-solving, strength-based and motivation-based questions. Competency-based questions focus on specific skills and abilities required for the job such as leadership, organization, teamwork or communication. Problem-solving questions aim to uncover how a candidate approaches difficult situations by asking them to describe their thought process when solving a problem. Strength-based questions focus on identifying what skills and abilities make someone successful in a particular role or company culture while motivation-based questions aim to identify what motivates someone both professionally and personally.

How To Prepare For Behavioral Interview Questions

The best way to prepare for behavioral interview questions is by reviewing your resume beforehand and making sure that it accurately reflects your professional experience and accomplishments. Reviewing your resume will help jog your memory so that when an interviewer asks about specific incidents from your past you can provide clear and concise answers without having to search your memory too much. It’s also important to practice answering common behavioral interview questions before going into an interview so that you don’t feel caught off guard when asked tough questions during an actual interview. Conclusion:

Overall, understanding how behavioral interviewing works can help you better prepare for this type of questioning and give yourself a leg up over other candidates vying for the same position. Taking the time to review your resume ahead of time as well as practicing answering common behavioral interview questions can give you confidence heading into any job interview–especially one where behavioral questioning is used! Doing so can ensure that you are ready with thoughtful answers that showcase both your skillset and experience in order to make a great impression with potential employers!

 

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